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Help with ordering your marketing materials


You need it how fast?

While we can work wonders the shipping is more expensive. A little planning can have a big payoff.


Remember, the moment we ship your order the UPS tracking number will be emailed to you.


Express Shipping

Next Day shipments are limited to the service ability of UPS. Some rural delivery locations are not eligible for next day shipping. For more information please contact


Misdirected Orders

Currently under 0.5% of all orders are misdirected or misplaced. Please be aware that this is a possibility and if it occurs the shipping company will do as much as they can to speed up delivery. is not responsible for misdirected or misplaced orders. All time sensitive orders should be confirmed as soon as possible to allow maximum time for transit. UPS will refund the cost of shipping in circumstances where they are found to be at fault.


Lost Items

If items are declared lost by the shipping company, we will reprint and reship the order as soon as possible at no cost to the customer. Typically, it takes 10 days for the shipping company to declare an item lost.


Tracking Numbers

Tracking numbers will be emailed to you automatically by UPS once your order has been scanned by them and is in their system. Please check all your mailboxes on your computer as sometimes this email can end up in your Junk email box, depending on the security level you have set up in your computer.

Please note that we do not usually issue tracking numbers for print (business cards, brochures etc.) we can however track such shipments internally and let you know if there is a problem.



All our signs and banners Are Shipped from our manufacturing facility in Ontario Canada. We advise US. customers to supply Federal Tax ID. to ensure all shipments have a smooth passage. Our print products may be manufactured in either Canada or the US. (to provide the best quality service and fastest delivery.





This shipping information was last revised September 2010.





Shipping Policy

All products are inspected for quality assurance before shipping. Online Signs Direct guarantees our products to be of good quality and free from manufacturing defects upon delivery. If your signs or banners arrive damaged, please notify us immediately by sending us an email at or call us on our toll free number at 1 800 905 8883.

Please thoroughly review ALL order information (quantity, size, material and finishing). Customers must also thoroughly review ALL email proofs to ensure accuracy (colours, spelling, etc.). is NOT responsible for order/proof and shipping address errors that have been approved by the customer.


All returns must be authorized prior to shipping. (Please note any unauthorized returns will not be accepted.) In order to expedite this process please email us a photo of your sign and clearly explain the problem. Once we have received this from you, we will contact you.


Online Signs Direct uses UPS for all shipping. Please be aware that all shipments will also be subjected to the policies and regulations of UPS.


Shipping Date

Most orders are processed the same day the final proofing is okayed by the client. Depending on the type of product you have ordered and the finishing required, your order will take 2-4 days to complete and ship.


Orders for Banner Stands and other displays will also require extra time to process. We will advise you at the time of the approximate shipping date.


Please understand that operational deadlines are based on an Eastern Standard Time clock. Orders that require extra finishing, lamination, design work, and especially large banners may require extra time. You will be advised of the approx shipping date when these orders are being placed. Our experience has taught us not to rush the finishing process. We will not ship until we are assured the product is ready.